Does Male Toy Hub offer free shipping for adult sex toys?

Yes! Male Toy Hub provides free standard shipping on orders over $69. Simply add your favourite male sex toys to the cart, and free shipping will be automatically applied at checkout.

How does Male Toy Hub ensure discreet packaging?

Male Toy Hub ensures discreet packaging by shipping all orders in plain, unbranded boxes with no logos or product details visible.

How long will it take to receive my order from Male Toy Hub?

Orders are processed within 1 business days, and delivery usually takes 5–10 business days depending on your location.

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At Male Toy Hub, we are committed to providing high quality male toys while maintaining strict hygiene standards and a professional customer experience. Please review this policy carefully before placing your order.

1. Final Sale Policy

Due to the intimate nature of our products and hygiene requirements, all purchases are considered final where permitted by applicable law.

We do not accept returns or offer refunds for:

Change of mind
Personal preference
Incorrect product selection
Size or fit issues

This applies to all products, including items that are unopened, sealed, or unused.

We strongly recommend reviewing all product descriptions, specifications, and FAQs before purchasing. If you have any questions, please contact us at support@maletoyhub.com.

2. Order Changes and Cancellations

Before Shipping

If you need to change or cancel your order, please contact us as soon as possible with your order number.

We will do our best to accommodate your request, but all changes are subject to order processing status.

A cancellation fee of up to 30% may apply to cover processing and handling
Shipping fees will be refunded if the order has not yet been shipped

After Shipping

Once your order has been shipped, it cannot be cancelled or modified.

3. Incorrect Items Received

If you receive an incorrect item, please do not open or use the product to remain eligible for resolution.

To report an issue:

Contact us within 7 days of delivery
Provide your order number
Include clear photos of the unopened package and the item received

Once verified, we will arrange a replacement and provide return instructions.

4. Faulty or Defective Products

We stand behind the quality of our products and will address genuine defects promptly.

Before Reporting

Please ensure:

The device is fully charged
All components are correctly assembled
The product is used according to instructions

Reporting a Fault

Your order number
Photos or videos showing the issue

Examples include:

Physical damage upon arrival
Product not functioning during first use

Resolution

If a defect is confirmed, we will offer:

A replacement of the same item, or
Store credit equal to the purchase value

Refunds are generally not provided for defective items.

5. Out of Stock Items

If an item in your order becomes unavailable:

We will contact you with an alternative option
If no response is received within 48 hours, a follow up will be sent
If there is still no response after another 48 hours, the unavailable item will be refunded automatically

The remaining items will be shipped as planned.

If the unavailable item was a free gift, a discount code will be issued instead.